Under The Sun Garden Centers


Under the Sun Job Description - SALES ASSOCIATE

Objective: To provide the highest level of customer satisfaction while performing all required job functions. Create an excellent first and last impression of our company to all customers.

  1. Customer Service
    1. Actively seek out ways that the customer can be better served.
    2. Follow through on customer complaints/comments/compliments, acknowledging them and taking further action when needed.
    3. Greet customer in a timely and friendly manner according to Under the Sun standards.
    4. Anticipate customer needs and willingly assist the customer by opening the door, getting a tray/box/cart, carrying product to car, etc.
    5. Possess and further develop effective listening and communications skills.
    6. Answer the telephone in a polite, enthusiastic manner according to Under the Sun standards. Listen to the caller and direct the call to the appropriate person.
  2. Product Knowledge
    1. Responsible for learning the sun/shade and watering requirements for all plant products.
    2. Suggested selling skills (i.e. potting soil, mulch, etc.)
    3. Be aware of all current sales and/or promotions.
  3. Responsible for care and maintenance of all plant products (hard goods also, where applicable)
    1. Straighten and consolidate plant products as needed, keeping displays full, neat and clean.
    2. Deadhead and maintain plants for best appearance.
    3. Water plants as directed.
  4. Assist in day-to-day store functions, including store maintenance and housekeeping. Complete daily tasks as assigned.

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