Under The Sun Garden Centers


Under the Sun Job Description - GENERAL MANAGER

Objective: To obtain profitable results through proper and effective management of sales staff, enforcing floor and operational functions and ensuring customer satisfaction.

  1. Effectively manage direct report employees.
    1. Praise, reprimand and counsel direct report employees appropriately.
    2. Interview, hire and train direct report employees.
    3. Follow all Under the Sun policies and procedures concerning management practices (conducting performance conferences, disciplinary action, terminations, maintaining incident files, etc.)
    4. Ensure employees adhere to all Under the Sun policies and procedures, operating practices and/or mandated regulations and laws.
    5. Establish rapport with all direct report employees and promote a “team” environment.
    6. Assure that management treatment of all direct report employees is fair and consistent.
  2. Promote personnel efficiency, production and scheduling cost effectively.
    1. Determine weekly personnel schedule following payroll guidelines. Create, implement, and oversee all daily tasks.
  3. Sales
    1. Train/Coach staff in selling skills. Present daily, weekly and monthly sales goals.
  4. Customer Service
    1. Actively seek out ways that the customer can be better served.
    2. Follow through on customer complaints/comments/compliments, acknowledging them and taking further action when needed.
    3. Greet customer in a timely and friendly manner according to Under the Sun standards.
    4. Anticipate customer needs and willingly assist the customer by opening the door, getting a tray/box/cart, carrying product to car, etc.
    5. Possess and further develop effective listening and communications skills.
    6. Answer the telephone in a polite, enthusiastic manner according to Under the Sun standards. Listen to the caller and direct the call to the appropriate person.
  5. Miscellaneous
    1. Payroll completed and turned in to corporate office timely for every pay period.
    2. Complete manager’s daily paperwork.
    3. Daily bank deposits.
  6. Cashier Duties
    1. Know all register functions and be able to perform these functions correctly and efficiently.
    2. Know and correctly be able to process all forms of payment according to policy. Be able to count and give correct change.
    3. Know all steps of opening and closing register procedures.
    4. Keep cash/wrap area clean, organized and stocked with all proper forms and documents including gift wrap, bags, boxes and all other supplies necessary to process sales.
    5. Know and correctly be able to process electronic Gift Cards and Garden Cards.
  7. Product Knowledge
    1. Responsible for learning the sun/shade and watering requirements for all plant products.
    2. Be aware of all current sales and/or promotions.
  8. Responsible for care and maintenance of all plant products (hard goods also, where applicable)
    1. Determine watering needs for all plant products and coordinate the watering schedule.
    2. Straighten and consolidate plant product, as needed, keeping displays full, neat and clean.
    3. Straighten, consolidate and dust gift area, as needed, keeping displays full, neat and clean (where applicable).
    4. Deadhead and maintain plants for best appearance.

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